At Essora, we ensure all products are checked before dispatch. Therefore, returns or exchanges are generally not accepted once an order is confirmed except for damaged or incorrect items.
ITo report such issues, please contact us within 24 hours of delivery. A clear, unedited 360° unboxing video and photos of the product are required for verification.
If the issue is verified, the return, replacement, or refund will be initiated. Approved refunds are processed within 3–5 business days after inspection..
Note: A clear, unedited video of the package being opened along with clear photos are mandatory as evidence for any return or refund request. Returns without this video will not be accepted.